We have product specific return policy. The return window ranges from 0-7 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing any order.
All healthcare products have specific return and replacement policy. The return/replacement window ranges from 0-10 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing any order. [Note- Currently, the Company is not charging any shipping charges for returns from you.]
Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-
Items marked as "Non-Returnable" on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, Medwings Healthcare will disallow a refund or return of the “Non-Returnable” product to you when our partner licensed retail pharmacy verifies the returned item(s).
1.1 Please note that the refund amount mentioned at the time of return on the Platform is an estimate and will be finalized after completion of verification. Once the pick-up is completed and the product is verified by the seller, a refund of the total amount paid for the products returned by you will be initiated for eligible returns as mentioned in Return Policy.
1.2 Refund will be initiated only post successful verification of the products by the seller. Please note that the verification process may take:
|Method of Payment||Refund Timeframe (after successful verification from third party pharmacy/ vendor)|
|Medwings wallet and Cash on Delivery [Note: refunds for cash on delivery orders shall be reflecting in your Medwings wallet.]||1 business day|
|NEFT||1-3 business days|
|Online refund||7-10 business days subject to the bank turnaround time and RBI Guidelines.|
|Other Wallets||2-3 business days|
1.4 You understand and acknowledge that we reserve the rights to claim back any refund that has been processed by us as a result of fraudulent activities such as return of wrong products or wrong quantity of the products.
An order for medicines or healthcare products can be cancelled from the ‘Order Details’ screen on the Medwings Healthcare website/ app (‘Platform’) or by calling our customer care number 09115390909 before it is marked as “Out for Delivery”. Else, you can refuse it at the time of delivery and a refund will be processed as per the Refund Policy.
A diagnostic/ lab test can be cancelled anytime unless it is marked ‘Sample Collected’ by the third-party phlebotomist. Else, you can refuse sample pick up at the collection location and a refund will be processed as per the Refund Policy.
We understand the need for protecting a user's privacy. Therefore, we adhere to the highest standards of securing all transactions and customer information privacy. Please read below about our data/information collection and sharing practices.
When a patient comes to our site and intently fills up the form to share details of his/ her health conditions, we store the information safely to ensure an efficient, smooth and personalized experience.
This agreement allows us to provide services and features to customize the website to make the experience more personalized, safer and easier. Hence, we collect personal information we deem necessary.
In general, you can browse the website without telling us who you are or revealing any personal information about yourself.
Once you give us your personal information, you are not anonymous to us anymore. We will protect the data provided. Wherever applicable, we indicate which fields are required to be filled and which ones are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website.
We may automatically track certain information about you based upon user behavior. We use this information to do internal research on our users' demographics and interests to better understand, protect and serve our users. This information is compiled and analyzed on an aggregate basis. We use data collection devices such as 'cookies' on certain pages of the website to help analyze our web page flow, measure page effectiveness, and promote trust and safety.
During a transaction, we collect some additional information- such as a billing address, a credit/debit card number, and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders. If you send us details of personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.
Medwings Healthcare app needs certain permissions to connect with our expert doctors. This will help us to serve you better. Please allow access for following permissions:
Medwings Healthcare Private Limited (referred to as “we”, us”, “Medwings”) is the author and publisher of the internet resource www.medwingshealthcare.com and its sub domain’s including customer.medwingshealthcare.com on the world wide web as well as other connected software and applications provided by https://www.medwings.com, and together with Websites referred to as “Services”. Medwings Healthcare provides the Services in partnership with its agents, affiliates, associates, representatives or other third parties (together referred to as “Partners”)
*A patient, his/her representatives/ attendant/ relative/ friend or affiliates (“you” or “User”);
*A user of the Website (“you” or “User”)
*This Agreement applies to all services made available by Medwings Healthcare on the Website.
The Services may change from time to time, at the sole discretion of Medwings Healthcare, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information
provided by you on the Website at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website and describes how we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at firstname.lastname@example.org
By downloading or accessing the Website to use the Services, you irrevocably accept all the terms and conditions stipulated in this Agreement and agree to fully abide by them.
This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you. By availing any Service, you signify your agreement and acceptance to this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time.
You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this Website or particular Service are also considered as part of the Agreement.
You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
Your access to the use of the Website and the Services will be solely at the discretion of Medwings Healthcare Pvt Ltd. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:
*the Indian Contract Act, 1872,
*the (Indian) Information Technology Act, 2000, and
*the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).
You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to Med Wings that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.
*The type of information collected from Users, including sensitive personal data or information;
*The purpose means and modes of usage of such information;
*How and to whom Medwings Healthcare will disclose such information; and,
*Other information mandated by the SPI Rules.
*the fact that certain information is being collected
*the purpose for which the information is being collected;
*the intended recipients of the information;
*the nature of collection and retention of the information; and
*the various rights available to such Users in respect of such information.
*Medwings Healthcare collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website,
such as their specialization, qualification, fees, location, visiting hours, and similar details. Such display of information about the Practitioners shall not be construed as advertising or soliciting their services.
Medwings Healthcare takes reasonable efforts to ensure that such information is updated at frequent intervals. Medwings Healthcare cannot be held liable for any inaccuracies or incompleteness represented from it,
despite such reasonable efforts.
*Medwings Healthcare do not provide or make any representation, warranty or guarantee, express or implied about the Website, the Services. Medwings Healthcare do not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, Medwings Healthcare disclaim all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by Medwings Healthcare or any User in relation to any User or services provided by such User.
*The Website may be linked to the website of third parties, affiliates, and business partners. Medwings Healthcare has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. The inclusion of any link on the Website does not imply that Medwings Healthcare endorses the linked site. Users may use the links and these services at the User’s own risk.
*Medwings Healthcare assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, the User’s sole remedy is to discontinue using the Website.
*If Medwings Healthcare determines through feedback or otherwise that you have provided fraudulent, inaccurate, incomplete or false information, Medwings Healthcare reserves the right to immediately suspend your access to the Website or any of your accounts with Medwings Healthcare and makes such declaration about suspension on the website alongside your name as determined by Medwings Healthcare for the protection of its business and in the interests of Users. You shall be liable to indemnify Medwings Healthcare for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected Medwings Healthcare or its Users.
any wrong medication or treatment quality being given by the doctor(s), the diagnostic service provider(s), pharmacy(s), or any medical negligence on part of the any of the above;
*any type of inconvenience suffered by the User due to a failure on the part of the medical service provider including doctor to make himself/herself available at the appointed time, no show by the doctor, inappropriate treatment, or similar difficulties;
*cancellation or rescheduling of booked appointment or any variance in the fees charged;
*any medical eventualities that might occur after using the services of a doctor, diagnostic lab services, pharmacy, whom the User has selected based on the information available on the Website or with whom the User has booked an appointment or performed a transaction through the Website.
*Further, Medwings Healthcare shall not be liable, under any event, for any comments or feedback given by any of the Users about the services provided by another User. All such feedback should be made by applicable law. The option of Users to give feedback remains at Medwings Healthcare sole discretion and may be modified or withdrawn at its sole discretion. Medwings Healthcare may moderate such feedback at any time. Medwings Healthcare shall not be obliged to act in any manner to give effect to the content of Users’ feedback.
Some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct
response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Medwings
Healthcare and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified
*It is hereby expressly clarified that the Information that you obtain or receive from Medwings Healthcare, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. In no event shall Medwings Healthcare be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
*The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are a User facing a medical emergency (either on your or another person’s behalf), please contact an ambulance service, hospital, doctor or appropriate medical professional directly.
User generated content, or
*Belong to Medwings Healthcare.
*The information that is collected by Medwings Healthcare directly or indirectly from the Users shall belong to Medwings Healthcare. Copying of the copyrighted content published by Medwings Healthcare on the Website for any commercial purpose or to earn profit will be a violation of copyright and Medwings Healthcare reserve their rights to take action under applicable law accordingly.
By using this Website, you agree that any information shared by you with Medwings Healthcare or with any other person, medical service provider or anyone else using the Website, Services will be subject to our Privacy
You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”). The role of Medwings Healthcare in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. Medwings Healthcare disclaims all responsibility concerning the content of Critical Content, and its role concerning such content is restricted to its obligations as an ‘intermediary’ under the said Act. Medwings Healthcare shall not be liable to pay any consideration to any User for re-publishing any content across any of its or its Partners platforms.
Your publication of reviews and feedback on the Website is governed by Clause 9 stated hereinafter. Without prejudice to the detailed terms stated in Clause 9, you hereby agree not to post or publish any content on the Website that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the IG Rules and SPI Rules. Medwings Healthcare, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and by Clause 5 of these Terms. You agree that Medwings Healthcare may contact you through telephone, email, SMS, or any other electronic means of communication for:
*Obtaining feedback about Website, Medwings Healthcare services; and/or
*Obtaining feedback about any medical service providers on the Website; and/or
*Resolving any complaints, information, or queries by medical service providers regarding your Critical Content;
and you agree to provide your fullest co-operation further to such communication by Medwings Healthcare.
*belongs to another person and to which the User does not have any right to;
*is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
*harm minors in any way;
*infringes any patent, trademark, copyright or other proprietary rights;
*violates any law for the time being in force;
*deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing;
*impersonate another person;
*contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
*threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation.
*violating or attempting to violate the integrity or security of the Website, any Medwings Healthcare Content;
*transmitting any information (including job posts, messages, and hyperlinks) on or through the Website that is disruptive or competitive or prejudicial to the provision of Services by Medwings Healthcare;
*intentionally submitting any incomplete, false or inaccurate information;
*making any unsolicited communications to other Users;
*using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
*attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
*copying or duplicating in any manner any of the Med Wings Content or other information available from the Website;
*framing or hot linking or deep linking any Med Wings Content.
*The contents of the Website and App are protected by intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all the material on the Website
and App are prohibited. The logos, service marks and trademarks ('IP Marks') displayed on the Website are the property of Medwings Healthcare or have been licensed to Medwings Healthcare by the relevant owners for
use. The User may use this material only as expressly authorized by Medwings Healthcare and shall not copy, transmit or create derivative works of such material without express authorization from Medwings Healthcare.
*The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website that is protected by copyright or another proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution. Nothing on the Website should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without written permission from Medwings Healthcare.
*All information available on the Website, (the “Information”) is provided on the condition that the User will make an independent determination in respect of its accuracy, completeness or usefulness suitability before
use or making any decision for any loss or damage in reliance hereof. Medwings Healthcare will not be responsible for the same. Further Medwings Healthcare will not be responsible or liable in any manner for any
data added, provided, stored or managed by the User including all personally identifiable information
*The Information does not constitute an invitation or recommendation to take medical services from Medwings Healthcare nor is such Information a substitute for professional advice or solicitation in respect of medical services/ products or recommendations thereof. Medwings Healthcare urges the Users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other information.
*All information on the Website is provided to you 'as is' without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall Medwings Healthcare be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a hyper-link site and any third party are subject to the terms and conditions of the legal notices contained therein.
*The information available on the Website could include inaccuracies or typographic errors. Medwings Healthcare has endeavored to ensure that all the information on the Website is correct, but Medwings Healthcare neither warrants nor makes any representations
regarding the quality, accuracy or completeness of any data or information contained. Medwings Healthcare makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties
of fitness for a particular purpose and warranties of merchantability in respect of Services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential,
to any user or any other person, arising out of or from the use of the information contained in the website.
*In no event shall Medwings Healthcare or its Partners be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the User's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall the Company be responsible for the delay or inability to use the Website, Services or any related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Medwings Healthcare shall not be held responsible for non-availability or access to the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond Medwings Healthcare control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at his/her discretion and risk and the User himself/herself will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Medwings Healthcare shall not be liable to the User for the above damages for more than an amount of INR 1.
User agrees to indemnify and hold harmless Medwings Healthcare, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives and Partners from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from User’s access to or use of Service, violation of this Agreement, or infringement, or infringement by any other User of his/her/its account, of any intellectual property or other right of any person or entity. Medwings Healthcare will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
*You agree that this Agreement and any contractual obligation between the Company and User will be governed by the laws of India.
*Subject to the above Paragraph above, the courts at Delhi shall have exclusive jurisdiction over any disputes arising out of or about this Agreement, your use of the Website or the Services or the information to which it gives access.
*If a User has any questions concerning the Company, the Website, this Agreement, the Services, or anything related to any of the foregoing, please write to us at email@example.com.
*By the Information Technology Act, 2000, and the rules made thereunder, if you have any grievance concerning the Website or the Service, including any discrepancies and grievances concerning the processing of information, you can contact our Grievance Officer at:
The Grievance Officer,
Medwings Healthcare Pvt. Ltd.,
B2A PATEL GARDEN, DWARKA MOR NEW DELHI 110059
In the event you suffer as a result of access or usage of our Website by any person in violation of Rule 3 of the IG Rules, please address your grievance to the above person.
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
No provision of this Agreement shall be deemed to be waived and no breach excused unless such waiver or consent shall be in writing and signed by Medwings Healthcare. Any consent by Medwings Healthcare to, or a waiver by Medwings Healthcare of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
The user, by sharing his/her contact number at our website or on call, is authorizing Medwings Healthcare Pvt. ltd. (Medwings Healthcare) and its representatives to get in touch with the user, receive promotional calls and offer products and services available in this website. This clause overrides the fact that user is registered under DND or DNC service, and that the user authorizes such calls from Medwings Healthcare Pvt Ltd. (Med Wings) and its third party representatives.